We’re sorry to hear that part of your design was missing from the printed ribbons, and we completely understand how disappointing that must be. We're here to assist and clarify your concern. After reviewing your file, we found that some elements of your design were placed too close to the edge, extending beyond the safe zone. This likely caused the issue during production. To help avoid this in future orders, we highly recommend using the on-screen preview and downloading a PDF proof before submitting your design. These tools are designed to help identify any layout or positioning problems ahead of time. You can learn more about how to use them in this helpful guide: https://www.vistaprint.com/customer-care/help-center/360052259371/?querycat=helpcenter_search_dropdown&q=pdf%20proof As a gesture of goodwill, we have edited your artwork by adjusting the vertical positioning to ensure your logo sits safely within the printable area, and we’ve gone ahead and issued a free replacement order. The order number will remain the same, and you’ll receive a separate email with tracking details once it's shipped. We hope this resolves the matter to your satisfaction, and please feel free to reach out if you need anything else.